What if I don't like the result?

We obviously want the results to please you, and commit to satisfy your needs; but no matter our will, if you have a particular need you don’t tell us about, we just cannot guarantee we’ll nail it—we’re not mindreaders. We know it unfeasible for you to give up to the smallest detail of what you want and how you want it (if it came to that, you probably wouldn’t need us!), but still we won’t be responsible if you omit something important and then dislike the result because it lacked that “ooops, I forgot to tell you” thing. Anything you don’t specifically ask for, you’ll be agreeing to trust our artistic choice on it—and accept it as such. The old “that’s not what I had in mind!” is nice and dandy, but it begs the question: if you did have it in mind, why didn’t you tell us?

Anyway, to some extent we can make post-corrections based on your input; we’ve optimized our workflow (even at the cost of efficiency) for such flexibility; but some changes just aren’t viable except by pretty much redoing from scratch—and thus doubling the amount of work required. There’s only so much time we can agree to put on a pic for its given fee. And point of fact, we already tend to work more than that, just to make sure you get your money’s worth.

That said, if you cannot get to like the result, you don’t have to. Art goes that way: you either like it or you don’t; and if you don’t, it wouldn’t be fair that you have to pay it anyway... but fairness goes both ways, and you wouldn’t expect us to have worked for nothing, which is why, without exception, we won’t reimburse the 50% advancement.

Still, if you really don’t like the result and it can’t be fixed with a few reasonably minor corrections, you have these three options:

1. You pay the remaining 50% to get the final, edited version; though it means getting something you don’t like, it’s still the only way for you to get all your money’s worth.
2. You don’t pay the remaining 50% and, so that you won’t come empty-handed for the half you did pay, we’ll give you the ‘raw’ (unedited) pictures; they’ll still be some worth in that they’ll be high-res and featuring carefully chosen angles, light, etc., so you might give them to another artist you think would process them more to your liking.
3. For a reasonable additional fee to be agreed at the moment, we will re-work the picture attending to whatever issues you had with it; this additional fee will of course be subject to its own 50% advance.

We realize this may not be wholly convenient to you, but we also have to protect ourselves against client abuse, and this is as fair as we could make it; if you have any suggestion to improve these policies, we’ll be glad to hear from you!

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This article contains most of the information we intended for it, but may still be polished, extended or even wholly re-arranged later; feel free to contact us for any particular point you wish to confirm.

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